You can checkout as a guest or register with us with a personal customer account. You can view and manage all your data in your customer account at any time. There, you can also check the status of your order, among other things.
No, there is no minimum order value in the Tarnoki Jewelry online shop.
Whether an order can still be changed depends on various conditions. We recommend contacting our customer service as soon as possible to check whether changing your order is still possible.
You can pay in advance (with Trusted Shops Buyer Protection) or via PayPal. Further details can be found under Payment Methods.
Throughout the Tarnoki Jewelry online shop, we use secure SSL ("Secure Socket Layer") encryption for all data transmissions. This method offers the highest level of security when transmitting data over the internet. Your information cannot be read by any outside third party. Further details can be found under Privacy Policy .
Yes, you can enter your voucher code at any time during checkout. Enter your existing voucher number in the designated field. Your invoice amount will automatically be reduced by the value of your voucher.
Delivery is available worldwide. Please make sure you order from the correct shop.
Shipping is free worldwide. For more details, see Delivery Times & Shipping.
Your order will always be processed as quickly as possible. Once your payment is received, any engraving will be added to the jewelry. The item will then be shipped. Further details can be found under Delivery Times & Shipping.
We will inform you about the status of your order via email. You can also view the current status of your order at any time in your customer account. Once we receive your payment, you will receive a confirmation email from us. You will also receive an email with a tracking number after shipment, so you can track the delivery progress.
Do you have a complaint or would you like to exercise your right of return within 14 days of receiving the goods and return your products to us? We use various warehouses to ship our goods. Therefore, we ask that you return the goods to the warehouse from which you received them. Please contact us in advance by phone (+41-41-2602877) or email (info@tarnoki.com) so that we can provide you with the correct return address. Your right of return is not affected by this regulation. The right of return does not apply to distance contracts for the delivery of goods manufactured according to customer specifications (e.g., engravings). Further details can be found under Return Policy.
Each of our pieces of jewelry comes in a beautiful gift box.
Your trust is important to us. No hidden costs – so you, as a consumer, have full price transparency.
The prices are as follows:
| Store | Delivery country | Price |
remark |
| Europe | Germany, Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Sweden, Slovenia, Czech Republic, Finland, Ireland, Malta, Poland, Portugal, Slovakia, Spain, Hungary, United Kingdom, Greece, Italy, Latvia, Estonia, Lithuania, Romania, Cyprus, Bulgaria |
euro incl. 19% VAT incl. shipping |
With the launch of the EU internal market for cross-border sales to private individuals, the "country of origin principle" was introduced. This means that private individuals from other EU member states who purchase goods in Germany can be charged German sales tax.
Since the goods are shipped from Germany, you pay 19% German VAT and do not have to pay any local country-specific import sales tax. |
| Switzerland | Switzerland, Liechtenstein |
CHF incl. 8% VAT incl. shipping
|
Since the goods are shipped from Switzerland, there are no further additional costs or import duties, special charges. |
| International | Norway, USA, Canada, Japan, etc. | euro excl. VAT incl. shipping |
Since these are net prices, the customs authorities of the respective country when delivering the delivery or the country-specific VAT from you. If necessary, a country-specific import duty levied |
Orders in the Europe and International Stores will receive a diamond engraving. The font is Goody 5L. Orders placed in the Swiss store will be laser engraved. The font is Goudy Old Style Italic BT.